We interact with customers and provide information in response to enquiries about your products and services. It provides customers with a single point of contact for all services. The ability to display technical knowledge and give the appropriate responses will greatly be of value.
This is a more proactive approach, as our agents follow up on service issues, confirm addresses/willingness to purchase items or to notify customers of new products or policy changes. Our outbound client support improves your productivity and also strengthens customer relationships by increasing contact and improving the quality of customer experience. Calling a customer for feedback after a service visit demonstrates your commitment to quality service.
This is an innovative solution that gives you a distinctive advantage that allows you focus on what you do best. Our administrative and support personnel who are not client-facing but important in creating the right image and better customer experience. This is a unique solution for e-commerce platforms, service industries etc.
We offer customer support through online chat or social media. We understand the process as interactions may occur through various customer contact channels.