We offer expert package handling with our combined delivery modes of air, sea and land, with166 offices and over 2000 professional employees Pan-Nigeria, we Go-The-Last-mile to ensure your packages are delivered in great condition. We can explicitly manage you deliveries within several metropolis or locations Pan-Nigeria with Dedicated Delivery Agents and your delivery application should you require.
We offer Cash-On-Delivery services Nationwide with prompt bi-weekly remittance to merchants. Our delivery application offers transparency on all transactions, as you are able to view and audit all your packages throughout the delivery cycle.
We provide a world class contact centre and integrated communication platform that delivers efficient and effective Customer Experience Management to our clients. We offer B2B, B2C, B2G services for a variety of industries, as we aim to enhance your service delivery excellence while ensuring compliance with industry-followed quality and standards.
We interact with customers and provide information in response to enquiries about your products and services. It provides customers with a single point of contact for all services. The ability to display technical knowledge and give the appropriate responses will greatly be of value.
This is a more proactive approach, as our agents follow up on service issues, confirm addresses/willingness to purchase items or to notify customers of new products or policy changes. Our outbound client support improves your productivity and also strengthens customer relationships by increasing contact and improving the quality of customer experience. Calling a customer for feedback after a service visit demonstrates your commitment to quality service.
This is an innovative solution that gives you a distinctive advantage that allows you focus on what you do best. Our administrative and support personnel who are not client-facing but important in creating the right image and better customer experience. This is a unique solution for e-commerce platforms, service industries etc.
We offer customer support through online chat or social media. We understand the process as interactions may occur through various customer contact channels.
Red Star Ecommerce offers a wide range of storage solutions across over our warehousing space. Our enterprise level warehouse management platform is able to provide integrations to various business ERP systems and shopping cart software. We store, pick, pack, label, ship and manage returns on behalf of our clients.Our warehouses supports a wide range, from temperature controlled logistics, dry goods, ecommerce packages etc. and our expert inventory management performance allows us to cater to various B2B & B2C business needs. We are committed to providing efficient and economical benefits for businesses of all sizes to ensure sustained growth and to remain competitive in the market.